No service or response on inquiries
I have a dent and scratch policy tried twice to claim and was referred to suppliers who does not want to assist as they are not paid by the administrotors. On my request for assistance I was assured assistance and call backs but to no avail, now I am asked that the policy will lapse and I must now sign a debit order with no amount that this is going to cost me and the policy was paid up front the first time . I have lost over R7000 and had no benifit of it due to issues between the suppliers and the company in question. No response on inquiries and no call backs on promises for information or what to do. BIGGEST **** it seems takes people's money but no service.
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Monitor Administrators's replyOfficial
06 Nov 2019, 14:42Dear Jennifer G, Thank you for your feedback. The profile which you logged your review on was unfortunately not our profile, this has now been brought to our attention and moved over to Monitor’s official profile. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, please may you email your details through to social(at)monitorsa.co.za and allow us an opportunity to look into this for you.
Monitor Administrators's reply06 Nov 2019, 14:42
Official
Dear Jennifer G, Thank you for your feedback. The profile which you logged your review on was unfortunately not our profile, this has now been brought to our attention and moved over to Monitor’s official profile. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, please may you email your details through to social(at)monitorsa.co.za and allow us an opportunity to look into this for you.