GM
Gabriel M

1 reviews | Active since Jul 2020

10 Dec 2024, 17:25

Namuhla Dube from Monitor Administrators is a professional par excellence

I do appreciate the assistance I got from Monitor Administrators and most importantly from Namuhla Dube who is such a courteous lady. Namuhla Dube sounds and acts like someone who cares about what she does and helps wholeheartedly.

At first I was informed that unfortunately my cellphone claim could not sail through since I had not supp**** sufficient information to validate my claim. I was so disheartened but Namuhla Dube told me not to despair but instead guided me on what needed to be done and information to be supp****. She even sacrificed her time on hold on the phone whilst I fumbled looking for documents which was exceptional.

Though I had to go back to service providers, police etc so that I get all the relevant details, as per Namuhla Dube's advise, when I did all went smoothly to the extent that my claim did not take even a week, it took about two days and I was sorted. May you please maintain this highest level of professionalism and outstanding work ethic.

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Replies (1)
Monitor Administrators
Monitor Administrators's reply11 Dec 2024, 09:21
Official
Dear Gabriel,
We are so happy to hear that you received the service you deserve & would really like to thank you for taking the time to share your experience with us! We will certainly relay our thanks to Namuhla Dube who assisted you.