MTNLF***/2

<p>My phone was ****** on the 23rd December 2016, I went to my mtn store for Sim swap, I asked for the process needed to follow but they never block the phone in order to get the ....... number. I was only only advised to go to police station and report and file my claim with Monitor Administrators since they are totally in-charge of insurance claim.</p> <p> </p> <p>I did all necessary documentation needed for Insurance claims and e-mailed the documentations on the 28th December 2016 due to Xmas holidays. Since then, it has been Cat and Rat chase. I was called 3 days after submission that my claim was rejected because I haven't been using my Sim card on the phone, this was wrong. I told them I have been using only that Sim since 2005, they later checked and saw it was a mistake from their side, my informations were not updated by either Mtn or Monitor Administrators.</p> <p> </p> <p>Since then, I have been e-mailing and calling Monitor Administrators to no avail. When I did managed to got through last week, I was told the lady (Pamella Stone) in charge of my case was on leave and I have to re-send all my documentations again to another agent, (Nashren Singh). I did that and no one has been communicating with me or update me.</p> <p> </p> <p>This is an un-proffesional and unprecedented act. Why did you moved the services away from Mtn when you don't have the resources and professionalism needed to deal with clients.</p> <p> </p> <p>Patrick</p> <p> ********** 692</p> <p> </p> <p> </p> <p> </p>