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Sanelisiwe S

1 reviews | Active since Aug 2017

07 Aug 2017, 08:46

MTN Insurance claim

<p>I unfortunatley am unable to speak for all your administrator at Monitorsa but I want to give a review on the Administrator who assisted me with my MTN insurance claim recently. Lindsay Samuel, Claims Administrator what a breath of fresh air, so efficient and understanding, having your phone ****** is a fustrating thing and Lindsy was so calm and he reassuring putting me at ease. I have always heard negative things about MTN Insurance and I expected the worse, but I received excellent service for Mr Samuel and he dealt with my claim in a professional manner and he was with me every step of the way and in kust a week I have a new device. Thank you Lindsay Samuel for the great service it gives me hope that there are people out there who still value good service.</p>

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Replies (1)
Monitor Administrators
Monitor Administrators's reply11 Oct 2019, 09:10
Official
Dear Sanelisiwe,
We are so happy to hear that you received the service you deserve & would really like to thank you for taking the time to share your experience with us! We will certainly relay our thanks to the claims technician who assisted you. Thank you & we look forward to assisting you again!