Monitor’s Shocking Negligence and Disrespect Towards Clients

I logged a claim on 05/01/2026, and to this day Monitor has shown zero professionalism. The only so‑called “feedback” I received was an SMS saying information was missing, yet no one bothered to clarify what exactly was missing. After begging for answers, I was told a week later to confirm under whose name the SIM card was registered. This is pathetic service.

Let me remind you: the salaries you earn come directly from the premiums and excess fees we as clients pay. Yet we are forced to chase you endlessly for updates while you sit back and ignore urgent claims. TFG sent the required documents on 07/01/2026 but still no response. Two weeks later I am left without proper communication, without resolution, and without respect.

This is not just poor service, it is outright negligence. The endless complaints on HelloPeter prove that Monitor has no regard for its clients. You are supposed to be administrators, yet you act like gatekeepers who could not care less about the people funding your salaries.

Desired Outcome: Immediate explanation of what is missing from my claim Urgent feedback on the current status of my claim Proof that Monitor values its clients by improving communication and accountability