MONITORS INSURANCE ARE A **** DONOT INSURE WITH THEM EVEN IF YOU ARE BUYING FROM TFG

I received a call from Musa informing me that my insurance claim has been declined for 2 reasons:

1) The Phone was not in my Mother's possession at the time it was lost

The phone cannot be in her possession as I Penelope Choolo is the registered user of the phone, Musa said my mother appears as the registered user ( I have attached documents proving this to be false) I also request monitors pulls a recording of the phone call I made on the the 11/01/23 at 16:23 I spoke to a consultant confirming that I am the registered user.

2) My premiums are not up to date

This is false as I have paid my TFG account every month, Musa furthermore this was because they had no authority to "debit my account" of which I explained that of course they don't debit my account as I pay my premiums via the TFG account of which he said it also happened if there's an overdraft of the TFG Account I can confirm that there's never been an overdraft on the said account and the Store assistant has confirmed this( I can also provide my account statements)the store assistant spoke to one of your consultants lastweek to follow-up on my claim and she confirmed that my premiums were upto date and they just needed me to confirm if I was using the other simcard slot please pull out that recording and share it with me.

I'd like to believe that the R86.50 that I pay as my premium is included it my monthly installment.

I have asked Musa several times to confirm the dates of which my premiums were not paid and he has failed to do so therefore he promised to email me some documents.

Now I request that monitors emails me all phone call recordings regarding my claim. All documents including one that shows my mother Pinkie Choolo as a user and documents proving that my premiums are not up to date till the day of the claim.

I request these asap.