Monitor Insurance - Worst-case insurance company

Good day all I am writing to express my disappointment with the poor service I receive from this company.

I have two claims which have not been resolved and they go back to two years now, the most recent being the on 14 May 2023 .I was appalled by lack of attention given to me as a customer, they don’t answer calls, they don’t reply to emails but they keep on debiting our accounts, we are paying for no service, all my 75x2, I could have saved them and bought a new phone

As a loya customer I expect a high standard of from this organisation and I am disappointed that this is not a case on all my occasions, I would appreciate if you can investigate this matter further and take appropriate actions to ensure that monitor customers receive quality service that they deserve. Please (monitor) reply with an update on my claims and the steps taken to correct this situation, I have already lodged a complain with ***; ***; TFG Claims ***; *** on 28 February, you do have my details, please don’t respond with a statement that the matter is escalated to team leader, tell me what you have done about the matter, For me to accept any of your apology, wave my responsibility to pay access fees for my claim. I have been paying premiums over years and gotten no service

Phillip Matekane