MONITOR ADMINISTRATORS ARE BAD NEWS!
I have add an account with TGF for over 10years, and have spent a lot of money with the group.
I've bought several cellphones on my TFG account and have been paying insurance for these devices as well.
With that being said, i logged a claim over 6months months ago (May/June 2022) to have my cellphones cracked screen repaired and up until today the claim has not been addressed.
I have been speaking to (Monitor Administrators ) and they have been messing me around for the longest time. I made multiple calls to the call CENTRE between August and October and to no avail. After my final call, theY approved the claim (End of October) and to date i have no feedback.
If this issue is not resolved soon, will i then have to take this matter further.
This is really unacceptable and i feel that i have been more than patient in waiting for this to be resolved.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.