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Palesa M
1 reviews | Active since Jun 2016
23 Jun 2022, 11:13
Long pending Claim
The worst experience ever!! Phone got ****** on the 9th, claim put in on the same day and finalized on the 10th of May, but I'm still being given the run around and being fed a million different stories as to why my claim is still pending.
ALL documentation has been submitted, some even submitted multiple times because some agents said they haven't received them.
I'm annoyed that I'm getting different excuses everytime I call in yet you're still taking money from my account as though I'm paying insurance that I physically have.
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Monitor Administrators's replyOfficial
23 Jun 2022, 12:08 Dear Palesa,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Best regards,
Monitor Administrators's reply23 Jun 2022, 12:08
Official
Dear Palesa,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Best regards,