Insurance scrambling for reasons not to pay

I submitted a claim in December to monitor administrators which was the same as the claim I submitted to them in March 2017. The phone just didn’t want to work, let alone switch on.

After being given the run around by both MTN and monitor administrators, the claim was approved on the and I was told to pay the excess and send the proof of payment to them.

After paying I followed with Ibrahim Mbalane as to when I should expect the courier to collect the phone. He gave me the run around telling me he was confirming something with the repair center and would get back to me. After numerous attempts of following up He comes back to me and tells me that the phone was subsequently declined. When I asked him and the supervisor lungi manzini to explain they told me that the phone was not damaged.

This phone gave me the same issue early 2017 where the mother board was changed and the repair centre confirmed that the same thing would need to be done again and now they are telling me that its not covered!

I am very frustrated with the service received from MTN and monitor Kzn as I feel they are trying to find a reason not to fix the phone.

I previously had issues with the service from the store because they took too long to book my phone in and now it seems like that is just the standard for these two companies.

I am very annoyed because I am being passed on from one supervisor to the next with no progress and explanation.