AA
Amina A
1 reviews | Active since Oct 2025
25 Oct 2025, 11:41
I have an insurance with tfg I lost my cellphone reported it and they are telling to make an affidavit which I did sent to them still requesting another affidavit stating the the phone was a dual SIM
I have an insurance with tfg I lost my cellphone reported it and they are telling to make an affidavit which I did sent to them still requesting another affidavit stating the the phone was a dual SIM . I have been paying the insurance since I bought the cellphone .
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Replies (9)0
Replies (9)
Monitor Administrators's replyOfficial
27 Oct 2025, 08:09Dear Amina,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Monitor Administrators's reply27 Oct 2025, 08:09
Official
Dear Amina,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
AA
Amina A's updateReviewer Update
27 Oct 2025, 16:53I just received an sms from the TFG GROUP
SAYING MY CLAIM WAS APPROVED AN EXCESS OF R975 TO BE PAID IN CASH WHEN COLLECTING A REPLACEMENT PHONE.
I HAVE BEEN PAYING INSURANCE FOR 6YEARS AND HAVE NEVER CLAIMED.
I PAY R133 EVERY MONTH MAKING SURE I DONT MISS YOUR PAYMENTS NOW THEY ARE TELLING ME THEY WANT R975 CASH TO BE PAID WHEN COLLECTING THE CELLPHONE .
THEN WHY DONT YOU REFUND ME MY MONEY THAT I HAVE BEEN PAYING FOR 6YEARS .
SAYING MY CLAIM WAS APPROVED AN EXCESS OF R975 TO BE PAID IN CASH WHEN COLLECTING A REPLACEMENT PHONE.
I HAVE BEEN PAYING INSURANCE FOR 6YEARS AND HAVE NEVER CLAIMED.
I PAY R133 EVERY MONTH MAKING SURE I DONT MISS YOUR PAYMENTS NOW THEY ARE TELLING ME THEY WANT R975 CASH TO BE PAID WHEN COLLECTING THE CELLPHONE .
THEN WHY DONT YOU REFUND ME MY MONEY THAT I HAVE BEEN PAYING FOR 6YEARS .
AA
Amina A's update27 Oct 2025, 16:53
Reviewer Update
I just received an sms from the TFG GROUP
SAYING MY CLAIM WAS APPROVED AN EXCESS OF R975 TO BE PAID IN CASH WHEN COLLECTING A REPLACEMENT PHONE.
I HAVE BEEN PAYING INSURANCE FOR 6YEARS AND HAVE NEVER CLAIMED.
I PAY R133 EVERY MONTH MAKING SURE I DONT MISS YOUR PAYMENTS NOW THEY ARE TELLING ME THEY WANT R975 CASH TO BE PAID WHEN COLLECTING THE CELLPHONE .
THEN WHY DONT YOU REFUND ME MY MONEY THAT I HAVE BEEN PAYING FOR 6YEARS .
SAYING MY CLAIM WAS APPROVED AN EXCESS OF R975 TO BE PAID IN CASH WHEN COLLECTING A REPLACEMENT PHONE.
I HAVE BEEN PAYING INSURANCE FOR 6YEARS AND HAVE NEVER CLAIMED.
I PAY R133 EVERY MONTH MAKING SURE I DONT MISS YOUR PAYMENTS NOW THEY ARE TELLING ME THEY WANT R975 CASH TO BE PAID WHEN COLLECTING THE CELLPHONE .
THEN WHY DONT YOU REFUND ME MY MONEY THAT I HAVE BEEN PAYING FOR 6YEARS .
Monitor Administrators's replyOfficial
28 Oct 2025, 08:12Thank you for contacting us! We place quality of our services & satisfaction of our customers as a priority & we are sorry to hear that you were not satisfied with the service you received. We have reviewed your claim & can see our team has assisted you and provided a solution to the problem. If you may require any further assistance please email your details through to *** so we can look into this for you.
Monitor Administrators's reply28 Oct 2025, 08:12
Official
Thank you for contacting us! We place quality of our services & satisfaction of our customers as a priority & we are sorry to hear that you were not satisfied with the service you received. We have reviewed your claim & can see our team has assisted you and provided a solution to the problem. If you may require any further assistance please email your details through to *** so we can look into this for you.
AA
Amina A's updateReviewer Update
28 Oct 2025, 09:25There is no solution when I was sent an SMS from your group
stating below
Dear STEMELAAMINA, your TFG (FSP32719) insurance product claim TFGMA*** / 1 was approved. An excess of R975 must be paid in cash when you collect the replacement device. Monitor Administrators FSP17824 .
HOW DO I PAY R975 WHEN I HAVE BEEN R133 EVERY MONTH FOR 6YEARS
THAT R975 MUST COME OUT FROM THE INSUARNCE I HAVE BEEN PAYING .
stating below
Dear STEMELAAMINA, your TFG (FSP32719) insurance product claim TFGMA*** / 1 was approved. An excess of R975 must be paid in cash when you collect the replacement device. Monitor Administrators FSP17824 .
HOW DO I PAY R975 WHEN I HAVE BEEN R133 EVERY MONTH FOR 6YEARS
THAT R975 MUST COME OUT FROM THE INSUARNCE I HAVE BEEN PAYING .
AA
Amina A's update28 Oct 2025, 09:25
Reviewer Update
There is no solution when I was sent an SMS from your group
stating below
Dear STEMELAAMINA, your TFG (FSP32719) insurance product claim TFGMA*** / 1 was approved. An excess of R975 must be paid in cash when you collect the replacement device. Monitor Administrators FSP17824 .
HOW DO I PAY R975 WHEN I HAVE BEEN R133 EVERY MONTH FOR 6YEARS
THAT R975 MUST COME OUT FROM THE INSUARNCE I HAVE BEEN PAYING .
stating below
Dear STEMELAAMINA, your TFG (FSP32719) insurance product claim TFGMA*** / 1 was approved. An excess of R975 must be paid in cash when you collect the replacement device. Monitor Administrators FSP17824 .
HOW DO I PAY R975 WHEN I HAVE BEEN R133 EVERY MONTH FOR 6YEARS
THAT R975 MUST COME OUT FROM THE INSUARNCE I HAVE BEEN PAYING .
AA
Amina A's updateReviewer Update
28 Oct 2025, 09:40WHY MUST I PAY R975 FOR WHAT
THE INSURANCE MUST COVER THIS R975 .
THE INSURANCE MUST COVER THIS R975 .
AA
Amina A's update28 Oct 2025, 09:40
Reviewer Update
WHY MUST I PAY R975 FOR WHAT
THE INSURANCE MUST COVER THIS R975 .
THE INSURANCE MUST COVER THIS R975 .
Monitor Administrators's replyOfficial
28 Oct 2025, 09:47Dear Amina ,
Thank you for your feedback. We are so sorry to hear about your experience. we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Monitor Administrators's reply28 Oct 2025, 09:47
Official
Dear Amina ,
Thank you for your feedback. We are so sorry to hear about your experience. we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
AA
Amina A's updateReviewer Update
28 Oct 2025, 10:08THIS MATTER MUST BE RESOLVED
INSURANCE MUST COVER UP I WILL NOT PAY R975 FOR WHAT.
I APY EVERY MONTH FOR THE INSURANCE AND NOW I MUST PAY R975
YOU MIGHT AS SELL REFUND ME THE MONEY I HAVE PAYING INTO THE INSURANCE .
INSURANCE MUST COVER UP I WILL NOT PAY R975 FOR WHAT.
I APY EVERY MONTH FOR THE INSURANCE AND NOW I MUST PAY R975
YOU MIGHT AS SELL REFUND ME THE MONEY I HAVE PAYING INTO THE INSURANCE .
AA
Amina A's update28 Oct 2025, 10:08
Reviewer Update
THIS MATTER MUST BE RESOLVED
INSURANCE MUST COVER UP I WILL NOT PAY R975 FOR WHAT.
I APY EVERY MONTH FOR THE INSURANCE AND NOW I MUST PAY R975
YOU MIGHT AS SELL REFUND ME THE MONEY I HAVE PAYING INTO THE INSURANCE .
INSURANCE MUST COVER UP I WILL NOT PAY R975 FOR WHAT.
I APY EVERY MONTH FOR THE INSURANCE AND NOW I MUST PAY R975
YOU MIGHT AS SELL REFUND ME THE MONEY I HAVE PAYING INTO THE INSURANCE .
AA
Amina A's updateReviewer Update
28 Oct 2025, 12:37WHEN I SIGNED THE DOCUMENTS THERE WAS NOTHING STATING THAT THERE WILL BE FUND THAT I HAVE TO PAY .
THIS IS RIDICULOUS GUYS
I WANT A REPLACEMENT PHONE THE INSURANCE MUST PAY THE R975
WHAT IS THIS SERIOUSLY . I AM NOT HAPPY WITH THIS SERVICE AT ALL.
THIS IS RIDICULOUS GUYS
I WANT A REPLACEMENT PHONE THE INSURANCE MUST PAY THE R975
WHAT IS THIS SERIOUSLY . I AM NOT HAPPY WITH THIS SERVICE AT ALL.
AA
Amina A's update28 Oct 2025, 12:37
Reviewer Update
WHEN I SIGNED THE DOCUMENTS THERE WAS NOTHING STATING THAT THERE WILL BE FUND THAT I HAVE TO PAY .
THIS IS RIDICULOUS GUYS
I WANT A REPLACEMENT PHONE THE INSURANCE MUST PAY THE R975
WHAT IS THIS SERIOUSLY . I AM NOT HAPPY WITH THIS SERVICE AT ALL.
THIS IS RIDICULOUS GUYS
I WANT A REPLACEMENT PHONE THE INSURANCE MUST PAY THE R975
WHAT IS THIS SERIOUSLY . I AM NOT HAPPY WITH THIS SERVICE AT ALL.
Monitor Administrators's replyOfficial
28 Oct 2025, 14:22Dear Amina,
Thank you for your feedback. We are sorry to hear that you were not satisfied with the service you received. For any further assistance please email ***.
Thank you for your feedback. We are sorry to hear that you were not satisfied with the service you received. For any further assistance please email ***.
Monitor Administrators's reply28 Oct 2025, 14:22
Official
Dear Amina,
Thank you for your feedback. We are sorry to hear that you were not satisfied with the service you received. For any further assistance please email ***.
Thank you for your feedback. We are sorry to hear that you were not satisfied with the service you received. For any further assistance please email ***.