NR
Nonkanyiso R
1 reviews | Active since Mar 2013
08 Feb 2017, 15:10
Horrific service!
<p>Submitted a claim almost three months ago and to date I have no phone. I have paid an excess for it to be repaired, only to be told it is beyond repairs and must be replaced. Now I have to pay an excess to replace the phone. The same phone was given to me by the Insurance three months ago as a replacement phone. The report states that it was a manufacturing issue and the phone is on a new condition, no scratches and dents. Now I need to pay again?? for a faulty phone??</p>
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Monitor Administrators's replyOfficial
20 Nov 2019, 07:54Dear Nonkanyiso, Thank you for your feedback. The profile which you logged your review on was unfortunately not our profile, this has now been brought to our attention and moved over to Monitor’s official profile that we are now managing. We are so sorry to hear about your experience. We would like to address any matter, please may you email your details through to social(at)monitorsa.co.za and allow us an opportunity to look into this for you.
Monitor Administrators's reply20 Nov 2019, 07:54
Official
Dear Nonkanyiso, Thank you for your feedback. The profile which you logged your review on was unfortunately not our profile, this has now been brought to our attention and moved over to Monitor’s official profile that we are now managing. We are so sorry to hear about your experience. We would like to address any matter, please may you email your details through to social(at)monitorsa.co.za and allow us an opportunity to look into this for you.