Horrible Claim Experience - 2 months and still Nothing!!!

Horrible claim experience. It's been 2 months and I still haven't received my replacement phone!

I had a claim approved for a replacement device. Paid an extra R690 for a different phone as the one I had wasn't in Stock. Camille emailed saying their supplier has a blue phone which will be delivered to me.

I then received a black phone. Returned it as I specifically said I want a blue phone. Now I only get sent from pillar to post. Paid R300 Excess and an Additional R690 yet I don't have a phone!!

The manager Praven says ill get a BLUE phone as discussed, then the team leader Camille seemingly clueless calls with excuses, its like they don't communicate internally and have no regard for the client. They just want to be right even tho they messed up!!!

I'm 7 months pregnant and the stress of having to deal with this claim is causing my blood pressure to shoot up which may have adverse effects on my unborn child!!!

I've paid my premiums and it should not take so long and be so inconvenient to get a measly claim resolved!!!!