Horrible administration

This has been the most horibble experience for the past month and a half. I filed a claim for a phone repair, the phone has been at the store since mid June. Monitor keeps giving me the run around telling me about mpre information that is needed for the claim to be process. I have to call these people every second day, if it is not the agents dropping my call after 5min hold it is agents telling me no claimed has been filled! Now they are telling me a collection has been booked since July 16! They gave the courier the wrong store addresss nd nobody follows up, I have asked them to ractify this twice! At this point I am sure the phone has been lost by the door. I honestly do not understand why TFG had to work with these people, the service is appalling! I just want my phone repaired! Its almost two months!!