zK
zelda K
1 reviews | Active since May 2021
06 May 2024, 11:03
feedback and claim being process
good day
my name is Zelda Kafi ,i have lodged in a claim for loss/****** cellphone on the 02/05/2024 @ foschini Golden Acre until today i have not receive any feedback . i even sent an mail in regards up until today none has gotten back to me . I worked from home thrice a week so now i can not hence i dont have a cellphone
Helpful (0)
Replies (7)0
Replies (7)
Monitor Administrators's replyOfficial
06 May 2024, 11:24Dear zelda kafIThank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have; we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Best regards,
Monitor Administrators's reply06 May 2024, 11:24
Official
Dear zelda kafIThank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have; we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Best regards,
zK
zelda K's updateReviewer Update
08 May 2024, 15:13good day
thank you very much for response even though no one actually phone back , i was constantly doing follow up and eventually a gentle man by the name Sibusile Zwane assisted with the claim and it was approved which I'm so grateful to him for the service that he provided .The issue now is that i have to wait for 48 working hours for the voucher to be loaded . As i say on the previous complaint that i work from as well so i need to have a phone urgently .
thank you very much for response even though no one actually phone back , i was constantly doing follow up and eventually a gentle man by the name Sibusile Zwane assisted with the claim and it was approved which I'm so grateful to him for the service that he provided .The issue now is that i have to wait for 48 working hours for the voucher to be loaded . As i say on the previous complaint that i work from as well so i need to have a phone urgently .
zK
zelda K's update08 May 2024, 15:13
Reviewer Update
good day
thank you very much for response even though no one actually phone back , i was constantly doing follow up and eventually a gentle man by the name Sibusile Zwane assisted with the claim and it was approved which I'm so grateful to him for the service that he provided .The issue now is that i have to wait for 48 working hours for the voucher to be loaded . As i say on the previous complaint that i work from as well so i need to have a phone urgently .
thank you very much for response even though no one actually phone back , i was constantly doing follow up and eventually a gentle man by the name Sibusile Zwane assisted with the claim and it was approved which I'm so grateful to him for the service that he provided .The issue now is that i have to wait for 48 working hours for the voucher to be loaded . As i say on the previous complaint that i work from as well so i need to have a phone urgently .
Monitor Administrators's replyOfficial
08 May 2024, 15:37Dear Zelda Kafi, Thank you for contacting us! We place the quality of our services & satisfaction of our customers as a priority & we are sorry to hear that you were not satisfied with the service you received. If you may require any further assistance feel free to contact us
Best regards,
Monitor Administrators's reply08 May 2024, 15:37
Official
Dear Zelda Kafi, Thank you for contacting us! We place the quality of our services & satisfaction of our customers as a priority & we are sorry to hear that you were not satisfied with the service you received. If you may require any further assistance feel free to contact us
Best regards,
zK
zelda K's updateReviewer Update
08 May 2024, 15:55The issue that i'm still no happy about is to wait for another 48 working hours and i stated previously i work from home thrice a week of which i can not do so if i'm not in the possession of a cellphone .
zK
zelda K's update08 May 2024, 15:55
Reviewer Update
The issue that i'm still no happy about is to wait for another 48 working hours and i stated previously i work from home thrice a week of which i can not do so if i'm not in the possession of a cellphone .
Monitor Administrators's replyOfficial
08 May 2024, 16:26Dear Zelda,
Thank you for your response. Please note that your matter has been promptly forwarded to the relevant department for urgent assistance. An SMS has been sent to you, and you should have already received assistance.
Thank you for your response. Please note that your matter has been promptly forwarded to the relevant department for urgent assistance. An SMS has been sent to you, and you should have already received assistance.
Best regards,
Monitor Administrators's reply08 May 2024, 16:26
Official
Dear Zelda,
Thank you for your response. Please note that your matter has been promptly forwarded to the relevant department for urgent assistance. An SMS has been sent to you, and you should have already received assistance.
Thank you for your response. Please note that your matter has been promptly forwarded to the relevant department for urgent assistance. An SMS has been sent to you, and you should have already received assistance.
Best regards,
zK
zelda K's updateReviewer Update
08 May 2024, 16:50Thank you very much for you prompt response its much appreciated ,i requested communication to be via email as i don't have a cellphone .
The cell number that was on a claim form was provided as secondary number as it belong to my husband and he is not with me.
The cell number that was on a claim form was provided as secondary number as it belong to my husband and he is not with me.
zK
zelda K's update08 May 2024, 16:50
Reviewer Update
Thank you very much for you prompt response its much appreciated ,i requested communication to be via email as i don't have a cellphone .
The cell number that was on a claim form was provided as secondary number as it belong to my husband and he is not with me.
The cell number that was on a claim form was provided as secondary number as it belong to my husband and he is not with me.
Monitor Administrators's replyOfficial
09 May 2024, 08:20Good day Zelda, please be advised that an email has been sent to you.
Best regards,
Monitor Administrators's reply09 May 2024, 08:20
Official
Good day Zelda, please be advised that an email has been sent to you.
Best regards,