tN
thato N
1 reviews | Active since Nov 2015
11 Jun 2026, 12:50
extremely bad service
I have logged my claim on the 14 April 2026 and after 6 weeks my claim finally got a proved, on the 29th May i got delivered a new device from MRP insurance only to receive a faulty device, same day the device was collected and Monitor's team leaded promised a new device by the 2nd June and a call back to ensure this time around things goes smoothly, today its the 11th June still no new device and still no update from the supplier about the faulty device they have delivered, everyone is quiet, i decided to give monitor a call and spoke to Thando who advised she will send an email to the supplier and once feedback is received, i will get an update however still non is provided, i asked to speak to the team leader Otto and i was advised he was in a meeting but will give me a call once hes done, which hasn't happened as well.
Helpful (0)
Replies (6)0
Replies (6)
Monitor Administrators's replyOfficial
11 Jun 2026, 14:13Dear thato nkosi,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Monitor Administrators's reply11 Jun 2026, 14:13
Official
Dear thato nkosi,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Monitor Administrators's replyOfficial
11 Jun 2026, 14:13Dear thato nkosi,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Monitor Administrators's reply11 Jun 2026, 14:13
Official
Dear thato nkosi,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
tN
thato N's updateReviewer Update
12 Jun 2026, 14:10Its 14h00 and there is no delivery of a new cell phone as promised by Monitorsa, an 2nd complaint email was sent this morning with no response also with no response from yesterdays.
No call from Otto, no call from the delivery company.
they responded to my hello peter review however it was only just for the sake of responding but the intention is not really not to solve the situation.
now its going for 9 weeks without a resolution or any tangible feedback from Monitorsa.
No call from Otto, no call from the delivery company.
they responded to my hello peter review however it was only just for the sake of responding but the intention is not really not to solve the situation.
now its going for 9 weeks without a resolution or any tangible feedback from Monitorsa.
tN
thato N's update12 Jun 2026, 14:10
Reviewer Update
Its 14h00 and there is no delivery of a new cell phone as promised by Monitorsa, an 2nd complaint email was sent this morning with no response also with no response from yesterdays.
No call from Otto, no call from the delivery company.
they responded to my hello peter review however it was only just for the sake of responding but the intention is not really not to solve the situation.
now its going for 9 weeks without a resolution or any tangible feedback from Monitorsa.
No call from Otto, no call from the delivery company.
they responded to my hello peter review however it was only just for the sake of responding but the intention is not really not to solve the situation.
now its going for 9 weeks without a resolution or any tangible feedback from Monitorsa.
Monitor Administrators's replyOfficial
12 Jun 2026, 14:45Thank you for contacting us! We place quality of our services & satisfaction of our customers as a priority & we are sorry to hear that you were not satisfied with the service you received. We have reviewed your claim & can see our team is currently looking into your claim to provide a solution to the problem. If you may require any further assistance please email your details through to social(at)monitorsa.co.za so we can look into this for you.
Monitor Administrators's reply12 Jun 2026, 14:45
Official
Thank you for contacting us! We place quality of our services & satisfaction of our customers as a priority & we are sorry to hear that you were not satisfied with the service you received. We have reviewed your claim & can see our team is currently looking into your claim to provide a solution to the problem. If you may require any further assistance please email your details through to social(at)monitorsa.co.za so we can look into this for you.
tN
thato N's updateReviewer Update
15 Jun 2026, 10:09I was promised my phone will get delivered on Friday the 12th June 2026, then my partner got contacted with a Monday delivery (15th June 2026) No call has been received about my delivery, No OTP and definitely no Waybill, i guess my partner will receive a call stating the phone will be delivered on Wednesday because somehow someone doesn't wanna speak to me, the policy holder, me the premium payer and me the claimant, my partners numbers were placed as an alternative and i don't know how many times have i supp**** my cell phone numbers to THIS IS A JOKE OF A COMPANY.
Guardrisk, i am giving you an assignment to find yourselves competent administrators.
Guardrisk, i am giving you an assignment to find yourselves competent administrators.
tN
thato N's update15 Jun 2026, 10:09
Reviewer Update
I was promised my phone will get delivered on Friday the 12th June 2026, then my partner got contacted with a Monday delivery (15th June 2026) No call has been received about my delivery, No OTP and definitely no Waybill, i guess my partner will receive a call stating the phone will be delivered on Wednesday because somehow someone doesn't wanna speak to me, the policy holder, me the premium payer and me the claimant, my partners numbers were placed as an alternative and i don't know how many times have i supp**** my cell phone numbers to THIS IS A JOKE OF A COMPANY.
Guardrisk, i am giving you an assignment to find yourselves competent administrators.
Guardrisk, i am giving you an assignment to find yourselves competent administrators.
Monitor Administrators's replyOfficial
15 Jun 2026, 10:48Dear thato nkosi ,
Thank you for your feedback. We are so sorry to hear about your experience. we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Monitor Administrators's reply15 Jun 2026, 10:48
Official
Dear thato nkosi ,
Thank you for your feedback. We are so sorry to hear about your experience. we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.