Excellent service - Naiem Ibrahim

Our company had to lodge a claim for a damaged cell phone recently. initially it was handled by Pamela Matsheke, who then assigned the claim to Philasande Mark. After 2 e-mails I had not response from Philasande. I called the call centre and was told I should have received a sms with the amount and bank details for the excess. As i had not received said sms, it was "resent" to me. Once the payment was made, I e-mailed the proof of payment to the e-mail address on the sms, Pamela and Philasande - no response from Philasande.

I called the call centre again and spoke to Naiem Ibrahim . What an awesome interaction. He took charge of our claim, arranged for the handset to be collected and we had the repaired unit back within 4 days!

I urge Monitor Administrators to use Naiem Ibrahim as their training example. He was quick, precise, friendly and efficient. And most importantly - he rep**** to my mails timeously.

Well done Naiem!