GF
Garth F

1 reviews | Active since Feb 2020

09 Feb 2020, 09:45

Excellent Customer Service

Having to deal with the theft of a mobile is at best a very difficult exercise for the User to try and manage. But with the tremendous service from Phila Sande Mark the whole exercise went off with very little hassle other than SAPS not being able to issue a "case number" which was frustrating. Nevertheless Phila was patient and courteous throughout the entire process with regular updates. Hopefully there will not be another incident requiring her assistance but should there ever be I can only hope that Phila is the person who takes the initial call in.

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Replies (1)
Monitor Administrators
Monitor Administrators's reply10 Feb 2020, 08:01
Official
Thank you Garth for taking the time to share your experience with us! We are so happy to hear you were well taken care of during the claim process. We will certainly relay our thanks to the claims technician who assisted you. Thank you again!