SM
Sthembiso M
1 reviews | Active since Dec 2013
27 Aug 2025, 12:03
Don't ever take TFG device insurance
I have since registered a claim for a damaged device In July, got approved on 08/08 but I still cannot get my device. Everytime i call them I am told a different story that don't even make sense. Last time I was told the 2 devices I purchased were not supposed to be on the same policy number, that's not my problem. I didn't create the policy. The other time I called I'm told the imei no does not match the document? How? Coz the document I have with me is for the device that is remaining with me?! I am getting sick of this. I just want my device so I can cancel the nonsense insurance
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Monitor Administrators's replyOfficial
27 Aug 2025, 12:42Dear Sthembiso Mbatha,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Monitor Administrators's reply27 Aug 2025, 12:42
Official
Dear Sthembiso Mbatha,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.