SS
Sindisiwe S

1 reviews | Active since Jul 2020

02 Oct 2023, 11:00

Do not consider them for cellphone insurance!!

sent through a claim, it was declined because they were debiting on random dates after the date I have chosen on the policy schedule. requested a letter that my claim has been declined in order to have it escalated or dispute the final decision. its been weeks now. t

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Replies (2)
Monitor Administrators
Monitor Administrators's reply02 Oct 2023, 11:27
Official
Dear Sindisiwe Simelane,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter. 
Monitor Administrators
Monitor Administrators's reply02 Oct 2023, 11:31
Official
Dear Sindisiwe Simelane,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.