Dissatisfied customer

Hi.

We as the September's are truly disappointed and dissatisfied with your service.

We have submitted our INSURANCE claim at the Markhams store in Vangate mall on Sunday - 9 October 22. Just to find out that the Cellphone is STILL at the Store [11 Nov 22] this is not on - a whole MONTH.

Myself, Mrs September works in an Insurance department and this is beyond pathetic because:

1. When a customer's payment is ALWAYS on time - it is your duty to sort out any discrepancies you may come across and not have a hold up on the service the customer is paying for especially when it's NOT the customer's fault

2. Insurance is supposed to be sorted as long as we're paying - there shouldn't be a case of delays and us constantly having to call you - you should call us should you require any further information

3. The item should be with the insurance company while you're sorting things out between the 2 companies The customer shouldn't suffer for this

4. Any paperwork required which has ALREADY been completed by the customer - should be handed to the CORRECT departments and then there'll be no confusion wrt claim.

I trust that this issue will be resolved ASAP. Because I never thought that in this year and age we'd still have unprofessional companies.

Because let me tell you - you will possibly lose a good customer. And top of it ALL - we've been possibly paying EXTRA on our insurance. This to be sorted as well.

Ensure you get in contact with Brendon Kinsey as he was the last person Mr September has spoken to and has escalated this issue.