Disgusting service

Since 2022 the company gave me bad service and we in 2025 there is no change. Your staff never get back to customers as promised, I has to keep following up on my claim and there were Delays that are not my fault but they were made my fault. I was told to call Mr price myself to ask them to send a confirmation of my premiums because they not answering to their emails how unprofessional of the company. I was also told the phone that I claimed for is in stock, after 3 days of no delivery I made a call only to be told the phone is no longer in stock I had to choose another one. No one bothered to call me I had to call in order to be given that information. Now I have to wait another 3 to 7 working days for something that's not my fault. Your service is pathetic