Disgusting Service

The service(lack thereof)I have received and am still receiving from Monitor SA is at least appalling and at most disgusting .I bought a device from Mr Price which I successfully insured.I put a claim in March and that is when my ride to hell with Monitor SA started. They told me that they couldn't see my policy and then I supp**** them with a policy number and I thought the nightmare would come to an end but it hasn't until today.I have just been told that there is nothing they can do if Mr Price didn't sync my policy with their system.I was given an 086 number to call which nobody answers.The question is,is it my responsibility as a client to sync the policy?The answer is definitely No yet I am prejudiced because of their poor adminstration.After this claim I will cancel all my devices cover with them and look elsewhere.I am not prepared to go through this nonsense again.I know my responsibilities as a client but these guys are taking me for a ride.I am simply not happy.I have been calling but there is simply no progress.