AJ
Andy J

1 reviews | Active since May 2022

01 Nov 2022, 15:50

Disgusting service

If I could give this company a negative score I would. They are there the worst, in fact TFG made a grave mistake leaving Finrite for this excuse of a company. They seem to be run by a group of people who have money to setup a company, but have no clue of how to run it or customer service. I have sent countless emails, no response, because why should they, they don't need to, they already have money, so that makes them better than anyone else. I claimed on the 17/10/2022, till today, every time I speak to them it's one lie after another, even blaming loadshedding. One guy even blamed his other colleague, tells you a lot about the staff training, or lack thereof. It is such companies, disgusting useless companies who do not know how to treat customers. Maybe that is what the staff is being told each morning, lie lie lie, just lie to the customers all day

0
Replies (2)
Monitor Administrators
Monitor Administrators's reply01 Nov 2022, 16:20
Official
Dear Andy, 
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
AJ
Andy J's update04 Nov 2022, 12:11
Reviewer Update
Thank you, my claim was finally finalized, should have just started here, seeing that things were done in less than an hour of me posting. Where as I spent over two weeks back and forth with the store and your agents and emails that were never responded to... So should I need another claim, hopefully never, I will come straight here to receive speedy assistance