Disappointed at your services

Their values are based on Speed, efficiency and precision however none of that, is happening, i called in on 7th Feb 2024 to find out what was happening with my claim spoke to Mosa who told me my documents were received on the 5th, which is also a lie because i went to the store on 30th and the guy called them to confirm receipt and that he will process them to be registered and that i will receive an sms confirming registration in 3hrs, which never happened, called again on the 8th spoke to Stacey who then again said she will get the claim registered and that i would get an sms in an hour, which never happened, called again on the 9th spoke to Namuhla who then advised that it takes about 4 days to get a claim registered and i explained to her that it has been 4 days thats how i got the claim registered because i didnt want to end the call without that happening, they advised that my affidavit was not attached which makes no sense to me as i went with everything to the store. On the same day i sent the affidavit and called spoke to Alixia who then advised that the investigations would be done latest monday morning and that i would then get feedback, its tuesday today and when i called again and spoke to Brandon he advised that i might get feedback by tomorrow, if not i should call back again. I dont understand why am i doing all this calling and with whose airtime am i doing this, i have never missed any payment and to be treated like this while im in distress is totally bad services, firstly there is no truth in their turn around times, the efficiency is definitely not within the values you so have on your site, as for speed there's nothing quick in all of this, ive been sitting without a phone since Jan its February the 13th i still dont have one and to think that this insurance is the only thing that puts interest on my account every month for me to be getting this run around with different communication everyday. I'm really disappointed and fustrated