Delayed claim

I am up to my wits end with this company, their call centre agents and so called management. I made a claim in June after my phone was ******. I am being sent back and forth when I have already provided them with everything they require. You guys are the worst and you are ***********. I have explained to a number of consultants: Mulana who is absolutely rude, Luyanda who is forever helpful and super sympathetic, sibusile, Nqobile, Nash who is one of the team leaders as well as Mthokozisi. I have explained to all these people that yes my phone was a dual sim phone but I had only one number hence I could only blacklist and get an ITC number from Vodacom. The second sim card slot was never active I can't provide an ITC number for it. I've been going to vodacom, calling everyday..... They have explained to monitor that there is nothing else to do. They can't whitelist and blacklist an IMEI number that has never used their sim card. You guys are bullies and at the same time you keep deducting and making the consumer spend money they don't have. Utterly ridiculous and useless. You don't care about your customers at all. You still send an sms saying " we need more information" when I've provided everything you people need. Stop sending me around..... I need a way forward this is just frustrating honestly.