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AJ
Andy J

1 reviews | Active since May 2022

07 Feb 2024, 17:13

Debit order

Honestly I feel that this company despises me, as they will just not let me be at peace. Beginning of Jan they debited R151 instead of R75 for my insurance. I was in the EC that time and told myself that I would deal with this issue once I get back to CPT. This month again they debited R151. I went to the TFG store, with zero hope, I was put on the line with Monitor, who told me that it was a TFG issue, I was then transferred to three other departments, with no assistance or accountability for these transactions. Then a customer service agent logged a ticket for me, CS-***, to which I received an email couple of days later informing me that my issue was resolved, HOW?????? No phone call to explain why this had happened, and assurance that it will not happen again, no plan on refund or anything. I emailed them back expressing my dissatisfaction, no surprises when they did not respond. This is sickening really, after they took over a month to replace my phone

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Replies (2)
Monitor Administrators
Monitor Administrators's reply08 Feb 2024, 08:22
Official
Dear Andy Jikijela

Thank you for contacting us, we are so sorry to hear about your experience and we have sent out an email to you to assist further.

Thank you
AJ
Andy J's update08 Feb 2024, 09:02
Reviewer Update
Good morning, I received you email, not only does it NOT assist me, you state that you WILL NOT assist me as this is a TFG matter. Not sure if you read this review with comprehension or not, but the number you sent me via email is the same number that we called while I was at the store, same number that I got no assistance from. So as of now what I got from both Monitor and TFG is that none of you will assist, so I might as well expect not only a double debit again this month, but will not be getting refunded? You can not absolve yourselves from this, as a portion of the installment goes to Monitor, so even though I have told you I am being debited double, you are happily receiving the monies from TFG all the while telling me "we are not the ones doing it" but TFG is sharing the money with you. As their partner, you have a responsibility towards me as a client as well, I'm sure that will shock you, as it does not seem to be in your company's ethos, responsibility that is.