Damage to my device caused by thier repair center - trying to explain this to them might have worked better if I had used pictures and crayons

<p>Staff cannot fathom outlier issues. I had to send my phone in twice after they had "repaired" the device.</p> <p>I was paying for a phone since February and its taken till now (July) and sending my phone back twice for them to get the device to me. I still do not have it. This issue is due to the repair center but the process of having to deal with monitor administrators has been truely truely painful. </p> <p>I will cancel my phone insurance as soon as I receive my device. Anything is better than dealing with these people. </p> <p> </p> <p>Their staff and the process caused this mess and none of them could do anythign to expidite the process. </p>