Cellphone claim

It was the worst experience ever, firstly I had to call for them to process my claim.Sadly only after 2weeks they realized that the IMEI NR and ITC Reference nr was not linked. I had to be the one calling MTN who confirmed that the correct IMEI nr was linked to the ITC reference nr. Secondly I got the shock of my life to hear that the access fee increased coz its the second time claiming, which I wasn't informed of when taking out the policy. Finally the claim is approved and here I am still waiting for the voucher to reflect at the store I chose. I'm definitely canceling my insurance with them, they are useless