Cell phone insurance

My aunty made a claim on the 12th of October until now she is being sent from pillar to post with no help as they say she must produce itc number from cell c. The irritating part is to deal with different people every day with different views 😭😭😭😭😭😭😭😭😭. Now she wants to cancel the insurance since it's not helping her and she is told that they will help with the insurance process. Maybe closing TFG account is the best because of this shift insurance that we paying for nothing every month for 2 years with no claim. This is the insurance that I wouldn't recommend to anyone even my enemies.

Thanks for your bull**** service