1 reviews | Active since Oct 2012
Bad service from employee at Monitor KZN
<div>I had waited for 2 months to get back my replacement from MTN insurance until Monitor KZN came to the rescue and took over MTN insurance to run all the backlog of cases. For someone who had almost given up on waiting for a new device, I was quite impressed by the manor the they tackled my case as I got regular feedback from a lady who ensured I was kept up to date regarding the status quo of my fone.</div><div> </div><div>Although I eventually received my new, but incorrect handset 3 weeks after our initial correspondance, the manner in which she handled my case satisfactory, until I spoke to a gentleman who happens to be the guy handling the ordering of handsets at Monitor KZN. His attitude and behavior was unbecoming and his level of rudeness was beyond what I would have expected from a services company dealing largely with customers who are potentially dissatisfied. I have since emailed the team and his manager (Sherryl) to lodge a complaint about the ill service that I experienced from this gentleman. </div><div> </div><div>For someone who had been impressed by Monitor KZN taking over MTN Insurance, I think employees like him give he company a bad name.</div><div> </div><div>Fortunately these conversations are always recorded and hopefully Monitor KZN would do their investigations. I have had a few issues with some services companies and many atimes I have let that slide through, but this is my first time I have had to pen down a complaint on Hello Peter. </div><div> </div><div> </div><div>Dissatisfied customer....</div>
