Bad service and *****ulent company

This is a very bad company to use for phone insurance including sportscene tfg. I bought a cellphone 4 years ago and took out insurance as tfg convince you to take insurance out. I took it out and have been paying ever month for 4 years and still currently paying. My phone got damaged and I made my first claim. The person who assisted me In store was very playful and was not sure what he wrote on my claim form he wrote in his own dates without asking me information. He was not aware what he was doing because he even told me to take my phone back home they will call me and I was confused because how do I take my broken phone home if I'm making a claim and if I make a claim at Markhams they always provide exceptional service. He said he will put my claim through and I thought everything is done and signed on the pages he asked me to. I then waited 3 weeks and got no calls and no emails which I supposed to. I went back to the store and they said the claim was never put through so he was joking around. They said the will re-do the claim form and instead of doing it they sent the claims form with all the wrong information that the gentleman added. I then got an email a week later saying my claim is decline and will not be processed further from a female who can barely speak proper English with a attitude and way to speak to customers infact I work in the same trade with high level complaints and years of experience then what she have. After paying all these years every month and still currently paying they are still declining my claim even though I explained to them that no information was asked for my claim besides my personal details ID no home. Address and my phone number. I call this ***** and untrained staff as you guy are taking people's money and not providing a good service. I will make sure you will go to press and social media as I am a well known social media influencer on all social media platforms and will bring the message across saying that people should not make use of your insurance company anymore due to paying insurance and declining peoples claims after being loyal customers and taking money every month for years from people. I will make monitors famous from here until something is being done to my claim and all my money you have taken. I will proceed with my lawyers too after making you known on hellopeter.