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Paulina M
1 reviews | Active since May 2022
24 Oct 2023, 16:47
Bad service and poor communication
put in a claim 20 September and only last week Friday when I called that’s when o was informed that the device is beyond repair, I was told voucher will be loaded Tuesday which it was not I I had to call and follow up and now I spoke to Steven he is telling me a different story that they need policy documents.but no one called me to advise of this..the poor service Iam now sitting without a phone for a
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Replies (3)
Monitor Administrators's replyOfficial
25 Oct 2023, 08:34Dear Paulina Mashego. Thank you for contacting us! We place quality of our services & satisfaction of our customers as a priority & we are sorry to hear that you were not satisfied with the service you received. We have reviewed your claim & can see our team has assisted you and provided a solution to the problem. If you may require any further assistance, please email your details through to social(at)monitorsa.co.za so we can look into this for you.
Monitor Administrators's reply25 Oct 2023, 08:34
Official
Dear Paulina Mashego. Thank you for contacting us! We place quality of our services & satisfaction of our customers as a priority & we are sorry to hear that you were not satisfied with the service you received. We have reviewed your claim & can see our team has assisted you and provided a solution to the problem. If you may require any further assistance, please email your details through to social(at)monitorsa.co.za so we can look into this for you.
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Paulina M's updateReviewer Update
25 Oct 2023, 08:57Good day
Please advise what solution was provided as there was no feedback given to me as for when iam getting another phone please advise
Please advise what solution was provided as there was no feedback given to me as for when iam getting another phone please advise
PM
Paulina M's update25 Oct 2023, 08:57
Reviewer Update
Good day
Please advise what solution was provided as there was no feedback given to me as for when iam getting another phone please advise
Please advise what solution was provided as there was no feedback given to me as for when iam getting another phone please advise
Monitor Administrators's replyOfficial
25 Oct 2023, 09:34 Dear Paulina Mashego. We have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Monitor Administrators's reply25 Oct 2023, 09:34
Official
Dear Paulina Mashego. We have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.