KM
KAGISO M
1 reviews | Active since Nov 2019
22 Sept 2023, 09:02
Bad client service
I submitted a claim for a cellphone that my son is using. The cellphone was ****** in his bag. He plays for his school soccer team and they had an away match in another school. The claim was declined due to negligence and playing in a public space with no supervision. I'm struggling to understand "negligence". Was he suppose to play with the phone on him during the match? The coach and substitute players are there, how is it that there's no supervision? All bags are kept in one place for safety and unfortunately my son's phone got missing on the day. I honestly believe that Monitor SA is a **** and they avoid playing out claims. DON'T TAKE OUT A TFG INSURANCE
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Replies (3)
Monitor Administrators's replyOfficial
22 Sept 2023, 09:22Dear Kagiso Mokwena,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Monitor Administrators's reply22 Sept 2023, 09:22
Official
Dear Kagiso Mokwena,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
KM
KAGISO M's updateReviewer Update
27 Sept 2023, 08:19No one has been inContact with me. or was this a way to brush me off? It's so sad that after 3 years of being a TFG insurance client, it all had to end like this.
KM
KAGISO M's update27 Sept 2023, 08:19
Reviewer Update
No one has been inContact with me. or was this a way to brush me off? It's so sad that after 3 years of being a TFG insurance client, it all had to end like this.
Monitor Administrators's replyOfficial
27 Sept 2023, 12:04Thank you for contacting us! We place quality of our services & satisfaction of our customers as a priority & we are sorry to hear that you were not satisfied with the service you received. We have reviewed your claim & can see our team is assisting you to discuss a solution to the problem together.
Monitor Administrators's reply27 Sept 2023, 12:04
Official
Thank you for contacting us! We place quality of our services & satisfaction of our customers as a priority & we are sorry to hear that you were not satisfied with the service you received. We have reviewed your claim & can see our team is assisting you to discuss a solution to the problem together.