Appalling service received

<p>There are no words for the appalling service received by Monitor Adminstators. </p> <p> </p> <p>- Phone was sent in for repair in December ( 5 months )</p> <p>- I tried multiple times to get through on the phone, holding on for hours at a time with no answer</p> <p>- I sent multiple emails to members of the team with no reply for weeks.</p> <p>- When I did finally get a reply there was no reason given given for why my phone and the team seemed to have gone missing over the last 5 month. </p> <p> </p> <p>So I sent this email ...... </p> <p> </p> <p>"Hi ***,</p> <p>This is the worst service I have ever experienced in my life, not only has my phone been booked in since December, but there was zero communication from your team and after emailing you two weeks ago with no reply, I don't even get a proper explanation. I'd like to escalate this case as I feel there needs to be some sort of compensation. I have had no proper phone since December and I will definitely be pulling my business from you.</p> <p>Can you please put me in contact with the head of business.</p> <p>Thank you"</p> <p> </p> <p>AGAIN....with no reply!!!!</p> <p>ALL of the above led me to feel like: </p> <p> </p> <p>a. my phone had essentially been ******</p> <p>b. I have been paying insurance on a phone that I have not had for 5 months??? Is this acceptable? I dont think so. </p> <p>c. I asked to aarange pulling my business from them and was ignored - again feels like they simply do not care about customer service. The least they could do is get a manager to call me back. </p> <p> </p> <p> I should not have been paying to insure a phone they lost. NOW I think the least they could do is reimburse me for the time my phone was lost in their hands and also to end my contract with them immediately. </p> <p> </p> <p>I work in the customer experience department at a company and I simply cannot believe a business would handle a sistuation like this in this manner - I would most certainly receive a warning if I treated my customers like this. </p> <p> </p> <p> </p>