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MUSA M
1 reviews | Active since Dec 2015
01 Sept 2022, 12:04
2 Month without commination, nor resolution. But they deduct money from your acc!!
I had processed a claim on a lost phone at Total Sport, Festival Mall on 22/07/2022. Till today Monitor Administrator has not contacted me through email, nor sms nor telephonically. Total Sport claim to have submitted to the insurance numerous time and there's still no feedback from Monitor Admin. IT'S BEEN 2 MONTHS WITHOUT A RESOLUTION!!!
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Monitor Administrators's replyOfficial
13 Sept 2022, 09:46Thank you for contacting us! We place quality of our services & satisfaction of our customers as a priority & we are sorry to hear that you were not satisfied with the service you received. We have reviewed your claim & can see our team has assisted you and provided a solution to the problem. If you may require any further assistance please email your details through to *** so we can look into this for you.
Monitor Administrators's reply13 Sept 2022, 09:46
Official
Thank you for contacting us! We place quality of our services & satisfaction of our customers as a priority & we are sorry to hear that you were not satisfied with the service you received. We have reviewed your claim & can see our team has assisted you and provided a solution to the problem. If you may require any further assistance please email your details through to *** so we can look into this for you.