Credit Report

Account no: ***. This account was settled in March 2014. I assumed that all relevant details pertaining to this account has been resolved. On Friday 06/02/2015 I did a credit report and noticed that on my credit report it still shows a balance at money star of R4872. And has last been updated September 2013. I spoke to Louisa from moneystar on 06/02/2015 as was informed that she will sent me a paid up letter and will ask the relevant department to update my credit profile. This will happen within 21 days. This has a negative impact on my credit rating. I would like this to be resolved and removed before end of business 11/02/2015 as this account was settled in 2014 already. I am also still waiting for the paid up letter to be emailed to me as promised by Louisa.