Customer Service? None at all

A credit card purchase was made on my account by this company and I was not prompted for an authorization. When I questioned MoneyMaps they were shocked to hear this and said it should not have happened and it will be investigated. This has caused all my Debit Orders to be unpaid. I called the ***** department and they advised that my card should be cancelled because if they have my card details, what stops them from putting through more purchases. I dealt with Natasja and the service was great up until a certain point. When asked if they will refund my unpaid fees and cancellation cost of my card they washed their hands. It took a whole week for them to refund me the original purchase which was R240 short due to a cancellation fee as well and now they are not willing to refund for all the inconvenience they caused by unpaid fees. My debit orders was reversed and my bank account is in a state. This is not customer service at all and I am totally disgusted by the outcome of this complaint.