Moneygram NIGHTMARE!!!!!

<p>I sent money on the 12 and 13th of Jan 2017 to the UK via cellphone banking through FNB. My friend, Earl Marcus Johnson used my husband’s details as the sender but we used my FNB account to send the funds to him. He was told that the system is giving an error but not what the error was. I went back to FNB branch in Simmons Street, JHB. They could not assist and said that the recipient already received the funds. I filled in a doc but it was not used to enquire from moneygram what the problem was. This was my 5th visit to the branch! Earl went back but still could not get the money. He then went to another branch where he was told that he had used the wrong sender’s details. He was told that he will be investigated for 3months for ***** and we can only get the money back after 3months. What can we do as I would like to cancel the whole thing. It has turned out to be an ABSOLUTE NIGHTMARE!!!! It was my first time doing moneygram and I wil not do it EVER AGAIN! The first person that gave me any hope was the girl I spoke to at Forex. She was calm and said it would be investigated by them. The branch experience was an absolute nightmare!!! I just want my money back! I was sent an email from FNB stating that I need to contact Moneygram as they canot do anything further. Upon contacting Moneygram they asked a couple of questions and gave me a Case number(CRM ********** ). I was told that I can phone after two weeks to get feedback but it may take up to 90days for the case to be resolved! I just want to cancel everything and reverse the whole transaction. How is it that they advertise a safe money sending service but their service SUCKS and IS NOT SAFE AT ALL. My advise to others DONT EVER USE MONEYGRAM!</p>