Stop debiting

Morning I'd like to lay a complain about money man in Bellville before the lockdown in mid March 2020 i went to the branch and cancel the subscription that they were debiting on my account and wrote a letter of cancelation i was helped by a consultant name is nomzamo. These people people didn't stop taking money from my account even this morning took the R295 please help me my name is Wanda Feni *** contact ***