Worst Service Ever

I have still not received my order which was placed on 18th of February. A gentleman phoned me on Monday 2nd March promising to find out what is going on and will call me back. However, I never received a phone call back. Sadé from Mondeor Moble ALSO promised to get this matter resolved and give me feedback and ALSO no Feedback has been received. In the meantime I've received SMS's on 18th Feb, 28th Feb AND 3rd March that "Your order has been successfully processed. Our courier partner will send your waybill tracking number via SMS..." But NOTHING has been received or resolved yet. I also received an SMS on the 3rd of March "Vodacom has activated your VoLTE srevice". How on earth can my service be activated if I have not yet received my WiFi modem and Sim?

This is THE LAST TIME I will ever place and Order or Upgrade a service through VODACOM OR MONDEOR MOBILE!