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Wilma S

1 reviews | Active since Apr 2019

12 Apr 2019, 17:11

Mondeor Mobile/Vodacom deception and lies

on 19 March I got a call regarding upgrading my Vodacom data card, asked the guy Julian 2x from where he was calling, ensured me he works for Vodacom, phoning from Vodacom.. offered me a 5G data contract for 2 years for R99 pm in place of my 2G that I pd R149 for.. I told this guy very pertinent that I can NOT afford to pay one cent more that what I am paying on my current contract.. he said he offers me more airtime, more data for LESS!! he also suggested that we don't take new handsets to make it cheaper for us.. at one stage I said we actually prefer new handsets... the package he offered came to R497 pm for 3 contracts... I was delivered a new data card as he said he couldn't let me keep my old card and just raise the monthly data...strange I thought..hmm I phoned Vodacom with a query and while I was waiting for a consultant they read my newest bill to me... R1034.95!!!!! almost had a heart attack..DO NOT have this kind of money...as I told the oak that sold me the package... it was Friday, Mondeor Mobile would only be open on Monday..phoned Monday, asked them why they deceived me..why did they lie to me regarding from which Company they phoned...still waiting for an answer... don't I have the right to know who is trying to sell me stuff???? spoke to Nicole Nyar, the 2 phone contracts they will do a upgrade reversal but the card...I am to keep...as this is not a bad deal I can live with it... though today I received my bill via email from Vodacom...R1034.95.. apparently I am charged for 3 new simcards too..at a cost of 150 each... WHAT!!??? I told them that they have NO PERMISSION FROM ME TO TAKE ANY MONEY VIA DEBIT ORDER... so I spoke to SELLO at Vodacom...he promised to reverse the cost of R450 for the 3 new simcards.. he assured me that he WILL do the transaction..said he could not do it straight away as they only allowed to do so at month-end.. I am SO ANGRY< DIGUSTED... feel ive been **** to, sold out by Vodacom to a Company which I never knew the existence of... I WANT THE CONSUMER ACT TO COME TO MY AID...

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