Not impressive experience

Really worst decision having monarch moving help us with our move from jhb to Cape Town. Anton and his team were most welcoming with helping out with a quote and answered to any questions and needs we had but it's rather unfortunate that when it was time to deliver they let us down. We made a plan to be available on Friday to accommodate for the relocation team to collect our belongings as we didn't have anyone else to help us. When the day arrived for the move, we went through an emotional turmoil. We were continously calling asking where the moving company was and we didn't get any feedback from them. They had promised us 9am, then 12:30 and then 1:30pm, the owner said they on their way and will be by me in an hour. Three hours later and we were still waiting with continous calls being made and the only answer we got is that the truck drivers were on their way. When we requested to get the truck drivers number to make direct calls to know their location the owner declined saying he cannot as he is the primary contact for the drivers. We had an hours drive to the depot to leave our cars in jhb and also meet the landlady to do a handover as we had to move out of the apartment. The drivers finally arrived at 7:12pm only to start the moving process after 8pm. We were then forced to leave our belongings outside the apartment and make our way to jhb for the 1 hour long drive only to just make our check in at the hotel at 11pm. Sadly our experience with Monarch Moving was emotionally exhausting and the owner didn't feel any empathy towards our situation. Never again will I consider them as an option for my moving. We decided to look at reviews during this ordeal and they were sitting at a 2.5 star review, where a lot of customers experienced the same thing. The delivery in Cape Town after a month in storage was however fine, upon arrival the table and brand new microwave that were not wrapped had tons of scratches and paint removed-we didn't even bother trying to message the team to let them know because of our first experience with the company.