1 reviews | Active since Nov 2025
Monarch Moving – Extremely Unprofessional, Damaging, and Dishonest Service
Monarch Moving – Extremely Unprofessional, Damaging, and Dishonest Service I would like to formally report my experience with Monarch Moving, as the service I received was absolutely unacceptable from start to finish. The issues began with the quotation process. I provided Monarch Moving with the measurements and quantities of my items three separate times, and even sent a video to the owner, Anton, to ensure everything was correct. Based on this, a price was agreed upon and the moving date was confirmed. On 19 November, I contacted Anton to confirm the collection time. He gave me an ETA of 2–3 pm. The truck only arrived at 16:51, with no phone call or message to notify me of the delay. Loading continued until 22:17. The next morning, I received an email stating the following: They claimed there was a “volume problem” and that the number of items had “almost doubled.” They collected “over 300 items” and demanded an additional payment, stating it had to be paid before delivery. I was told the additional fee would have been R14 950 + VAT, but they were “discounting” it to R10 000 + VAT. This was said to be despite them “having space on the truck.” I immediately called Anton, reminding him of the measurements and the video I had sent. His only response was: “Pay the money or you will not get your things.” Feeling threatened and with no choice, I paid the amount. When the offloading started, the problems escalated even further. It was clear that the team had handled my belongings carelessly: Multiple boxes were damaged Furniture was scratched and broken Boxes marked FRAGILE had glass items shattered My fridge arrived with a large dent on the front door I contacted Wayne, one of their supervisors, who came to inspect the damage and promised to return with a report. I am still waiting. One of the most serious concerns is that my belongings were loaded in Vanderbijlpark, then offloaded in Cape Town without my consent, loaded again, and then delivered to my home. Because of this, I received three boxes that weren’t even mine, while some of my own boxes are missing. To make matters worse, drawers that had been sealed and bubble-wrapped were opened, and it is clear that someone went through our personal belongings. My son’s GoPro was ****** from his bicycle. This entire experience has been distressing, unprofessional, dishonest, and damaging. I will never recommend Monarch Moving to anyone.
We are very sorry to hear that you had a bad experience with our firm.
You are correct that our team arrived approximately 90 minutes late for your collection in Vanderbijlpark. The delay was due to the heavy rains experienced in Gauteng last week, which affected our morning collection which was in Alberton.
Regarding the additional volume: our records show that the initial quotation was based on double the furniture volume. You queried this, and a video was subsequently sent through reflecting significantly less volume to be moved. Based on this video, a revised quotation was issued. Fortunately, we had the available space to accommodate all your goods. As discussed with you, we also had to cancel another collection scheduled for the following day to make this possible. Luckily the collection was from a furniture manufacturing company who could accommodate our revised dates. We further have on record your message confirming that nobody had requested the number of cartons to be loaded.
Please also note that our acceptance documents stipulate the use of double-walled cartons to minimise the risk of damage. The cartons you used were single-wall Simba cartons. It was also clear that no protective packing materials were used inside the cartons. Several boxes were marked “kitchenware – coffee cups,” yet contained no white paper or bubble wrap. This was evident when your goods were offloaded at our warehouse. Additionally, many cartons were not filled to the top, which caused them to collapse when stacked.
Regarding your allegation that a Go-Pro was ****** from your sons bike, please unpack in full and revert as our inventory does not mention any devise was loaded.
Regards
We are very sorry to hear that you had a bad experience with our firm.
You are correct that our team arrived approximately 90 minutes late for your collection in Vanderbijlpark. The delay was due to the heavy rains experienced in Gauteng last week, which affected our morning collection which was in Alberton.
Regarding the additional volume: our records show that the initial quotation was based on double the furniture volume. You queried this, and a video was subsequently sent through reflecting significantly less volume to be moved. Based on this video, a revised quotation was issued. Fortunately, we had the available space to accommodate all your goods. As discussed with you, we also had to cancel another collection scheduled for the following day to make this possible. Luckily the collection was from a furniture manufacturing company who could accommodate our revised dates. We further have on record your message confirming that nobody had requested the number of cartons to be loaded.
Please also note that our acceptance documents stipulate the use of double-walled cartons to minimise the risk of damage. The cartons you used were single-wall Simba cartons. It was also clear that no protective packing materials were used inside the cartons. Several boxes were marked “kitchenware – coffee cups,” yet contained no white paper or bubble wrap. This was evident when your goods were offloaded at our warehouse. Additionally, many cartons were not filled to the top, which caused them to collapse when stacked.
Regarding your allegation that a Go-Pro was ****** from your sons bike, please unpack in full and revert as our inventory does not mention any devise was loaded.
Regards