BAD SERVICE AND NO COMMUNICATION

Would not recommend the company at all. We opted for Monarch because of the glowing reviews. Sadly tho our experience has been the direct opposite from what the reviews. We had to move some of our goods to Cape Town from Pretoria and booked Monarch. They have a very efficient system to collect your money and will send you emails and messages to remind you. However when it comes to your goods being collected and delivered. Do not expect contact. In all instances we had to first find out if they collected. Then only once we enquired about delivery did they advise they would not deliver on the first arranged date because of a problem with the truck!!!! First red flag went up. Then we had to call again to confirm the second delivery date and again this was not met and now we wait for them to confirm the next date of delivery. In the meantime we getting anxious as all our plans have been derailed because of the poor service received from Monarch. Be very careful when you contract Monarch to move your goods. Don’t expect delivery on the scheduled date and don’t expect them to keep you informed of anything.