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Wayne O

1 reviews | Active since Feb 2015

16 Jul 2020, 08:15

Bad service

Hi there Anton. I have been busy on Monday when you called but I was waiting for your call yesterday. I’m just saying to myself if my matter was serious enough for you, you would have made a harder effort to try and solve the matter. When I spoke to you about you collecting my furniture and you told me about the extra boxes I felt bad. I was driving when we spoke so the network wasn’t too good. I made it a point to call you when I had better reception and I sent you a message. This was to show you that I’m really remorseful and that I wanted us to solve the problem. Firstly I find it so wrong for you to say that I was ***gybacking yet I’m the one that arranged the whole trip. Secondly you charged me more for the second trip yet than the first yet the boxes was not as much as my furniture I paid for. The first invoice I paid 18k which included a 5k insurance so it means I paid 13k for my furniture. Second invoice I paid 22k but the boxes was less than the actual furniture I already paid for. Thirdly how is it possible that you can invoice me more for the boxes if I have proof that Claudine made many mistakes on the inventory? I took some of my belongings with in the car which I paid for yet I was never given a refund for it but I was shouted at by you about the boxes and I never made a noise about it. Lastly I arranged the final trip as well because I arranged the permits for you. If I never arranged the permits these trips would never have happened and if you were able to arrange these trips then you would never have asked me to organize the permits. I know I have said a mouthful and I feel that since we are both busy at times one can make time to write a message as it shows a record between us because a phone call is not recorded unless you inform the other party that you will record the phone call and that is the law. My biggest concern is that I feel I was overcharged about 9k for boxes that was less than my furniture I paid for and the belongings I took in my car which I paid for I never got a refund. I would really like us to solve this before the end of the week. I have voiced my concerns and I think that you can look at what I said and come up with a solution. Thank you Good day Anton. The reason for me dropping the call was because we were not getting anywhere. This conversation was more about the beer issue. I’m sorry I offered your employees the beer but if they knew that you have such a big policy against alcohol they would have refused it. I never forced them to take the beers. It was their own will. I will stick to my issues on hand. Firstly I find it so wrong for you to say that I was ***gybacking yet I’m the one that arranged the whole trip. Secondly you charged me more for the second trip yet than the first yet the boxes was not as much as my furniture I paid for. The first invoice I paid 18k which included a 5k insurance so it means I paid 13k for my furniture. Second invoice I paid 22k but the boxes was less than the actual furniture I already paid for. Thirdly how is it possible that you can invoice me more for the boxes if I have proof that Claudine made many mistakes on the inventory? I took some of my belongings with in the car which I paid for yet I was never given a refund for it but I was shouted at by you about the boxes and I never made a noise about it. Lastly I arranged the final trip as well because I arranged the permits for you. If I never arranged the permits these trips would never have happened and if you were able to arrange these trips then you would never have asked me to organize the permits. My biggest concern is that I feel I was overcharged about 9k for boxes that was less than my furniture I paid for and the belongings I took in my car which I paid for I never got a refund. I would really like us to solve this so that we can both carry on with our lives and find closure. I have voiced my concerns and I think that you can look at what I said and come up with a solution. Thank you.

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Wayne O's update17 Jul 2020, 09:34
Reviewer Update
I want to bring it under the attention of possible future consumers that Monarch Moving Cape Town is not serious about solving a problem if a customer has a problem. I am not the kind of that will just complain for nothing. I’ve been working for the SAPS for over 18 years and I am one of the best investigating officers. I have received numerous commendations from the National Prosecuting Authority and SAPS Management. I also won several awards in the SAPS over the years as well as two Minister of Police Awards. I have been involved in several high profile cases in South Africa like the Henri van Breda ******s, the Jason Rhode Spier ******, the UCT Rhodes Memorial Serial ******, the Camps Bay ****** of an American tourist, the N1 City serial ******, I have assisted Scotland Yard Police with an international stalking case. Scotland Yard Police is one of the best policing agencies in the world. I have also worked on several other high profile cases that never received media attention. I raised my concerns with Anton Coetzee the owner of Monarch Moving. He then informed me that he will call me on a Monday. He never did. He only contacted me on Wednesday clearly showing that he doesn’t take my complaint seriously. I felt that I was overcharged 9k on my second trip and there were many mistakes on the inventory which clearly shows incompetence from Monarch. Anton said there was only few mistakes yet I will prove that there were many mistakes. Anton sent me a message asking me to please remove my reviews on HelloPeter and Sirelo and that we will resolve the issue. I ask him to send me WhatsApp messages so that there is proof of our conversation but he prefers calls. Yesterday he sent me a message that I will not ********* him or take any action against him. This is someone who clearly feels guilty as I never showed in any of my conversations that I will ********* him or take any action against him. He also told me that he doesn’t have time for this and I also don’t have time for this. As an owner he clearly told me yesterday that he doesn’t have time for my complaint but after he told me that I have made time to write this review. The inventory has many mistakes. My name was written as Wayne Mark instead of Wayne Nachtmann. On the inventory it says item no, item description, condition of item and packed by: initials. Description of item means one of the following: piece of information, detail or note. Several items on the inventory was written PBO which Anton told me stands for Packed By Owner. Items 4-7 was written PBO. This does not describe the items but describes the action that the items was packed by the owner, myself. If item no 4 got lost what would be the description of the lost item? No 8 on the inventory is written pedestal where in fact the sticker number 8 is placed on a veggie rack. How does one then reconcile the inventory to the stickers? 15 on the inventory is a pedestal but the sticker is marked 152. Items 16-20 is written PBO yet the stickers are different. There are many discrepancies regarding the item numbers and the stickers ranging from number 23 to number 138 and these discrepancies was pointed out by the driver. Items no 139 to 158 was not written on the inventory but there was stickers for these items. Another point that was brought to my attention by the driver. I asked Anton how could he invoice me more for the second trip if his inventory is wrong. I also have proof that I am the one who arranged the permits for these two trips to take place. It was not my duty as the removal company was to arrange permits. Anton told me that prices are quoted and charged on volume. How can you charge me more for boxes that fill 3/4’s of a room yet I pay less for furniture and other items from 2 rooms, the sitting room and two bathrooms? Doesn’t make sense to me. Anton is quick to point out my faults but he defends himself very well. He asked me why I sent him copies of the inventory because he has them. The reason why I sent him the copies was to show him the numerous mistakes made on the inventory. Why does Claudine write PBO for several items because PBO is not a description of my item and all my boxes had labels on them which clearly showed what was in the boxes. Why write the description of some items and other items you only write PBO? Item no 82 on the inventory is written PBO but it is a bag containing my bulletproof vest. How does one “Pack By Owner” a bulletproof vest yet it is in its bag. If you are not sure what it is then one must ask you to make sure of the item. If item number 88 for example is missing and it is written as PBO on the inventory and I say for example it is a tv, how will Monarch prove it or disprove it if the inventory is wrong? Item number 107 on the inventory is written Crate but two different tv’s of mine are marked 107 with stickers. I can go on and on regarding the incompetence of Monarch Moving and the lack of interest shown by Anton Coetzee to solve my issue. I would most definitely not recommend Monarch Moving because if you encounter a problem or a mistake then they look for your mistakes or faults. I am disappointed that I spent so much money on poor and incompetence service. The fact that Anton shows no interest in trying to solve my problem says a lot. For him to say that he doesn’t have time for this and that I probably don’t have time for this too, says a lot about him not taking my complaint seriously.