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I tried to submit my application myself via the online system of the UIF. After 5 months I returned to work without a sent from the UIF. I've tried to phone them on their call centre number about a hundred times when they did answer the phone they said I just needed to wait as they had a backlog and all my e-mails was ignored. Later I learned that they were supposed to contact my employers to get the correct documents as I could not send it to them. My employers are still waiting for those calls or e-mails from the UIF. <br> <br> A friend suggested I phoned Mom's UIF Assist. Anneke determined that my previous and current employers never made declarations to the UIF even though they did register me. I got the correct forms from the employers and they send to the UIF directly with copies to Mom's UIF Assist. After two months I received all my payments in on go. I don't think I received preferential treatment from Anneke or Martie but I never got a straight answer from the UIF in all the time that I tried to do it myself. If Anneke did not help me I think I would in the end just left the whole thing as a bad experience as can be expected from a Government Department. <br>