Bad service - no feedback

I enlisted Moms UIF Assist to help with my maternity benefits. I had all my forms completed and sent to them in January and in Feb I resent them as I was told that I needed to redo some forms. Till today I am getting no feedback from MOMs UIF instead I keep getting smses from DoL advising that some forms are outstanding. I call Moms UIF every week to enquire about this and I am not getting any joy from them. Frankly, their service I appalling. <br> I just called them now again for a follow up and apparently there's a form I need to re-do...but nobody had the decency to call or email. <br> <br> I used them before in 2012 and was impressed with their service but this time round, I am regretting engaging their services. They have no sense of urgency whatsoever. My maternity leave is almost coming to an end and still no income. <br> <br> I will not be referring Moms UIF assist to anyone else as I feel that they have dropped the ball.<br> <br>