Poor service

I joined or took a policy with Molly Funeral Parlaour in 2012. They introduced a debit order system and saw it convinient for me only to find out its not as effective as i thought it would be. Whoever is reaponsible for updating their financial books (statement) must be replaced. S/He is not doing the company any justice as i receive sms almost every 3 months stating my policy has lapsed due to non-payment while debit orders are going through. I called their office and Me. Mahlaudi keeps saying she will call me back but never does i even sent an email till to day no response.