********** system

The company keep introducing payment systems that they cannot handle. Had a problem with debit order then they introduced Mipol app. In December i made a payment using that app but it reflects as non-payment on my profile. I called 1 of the branches in Bloemfontein (phase 2). They could not assist and told me to submit bank statement in town (bloem plaza branch). Their service is soooo bad the staff members are arrogant, impatient and no one want to take responsibility. They said they will fax my statement to someone who works witj the app. I dnt understand how come one person become responsible for so many branches yet cannot help the clients. I wonder should something happen during this difficult time of covid will they help me or they going to decline my claim.